Exchange Policy

At Kayacraft, we are committed to delivering quality wellness products. Due to the nature of our supplements, juices, and syrups, we follow a product-specific exchange policy to maintain hygiene, quality, and customer safety.

1. Exchange Eligibility

An exchange or replacement may be considered in the following cases:

• Wrong product received

• Product damaged during delivery

• Product received in defective condition

• Product missing from the order

• Other eligible issues verified by Kayacraft

2. Non-Eligible Exchanges

For hygiene and safety reasons, opened, used, or partially consumed products are generally not eligible for exchange.

Exchanges may also not be accepted for:

• Change of mind after delivery

• Incorrect product selection by the customer

• Products damaged due to improper storage or handling after delivery

• Failure to follow product usage or storage instructions

This does not affect any rights available to consumers under applicable law.

3. Reporting an Issue

Customers should contact us within [X days] of delivery and provide:

• Order number

• Product details

• Description of the issue

• Clear photographs of the product and packaging

• Unboxing video, if available

4. Exchange Process

Once we receive the request, our team will review the submitted details. If the request is approved, we will communicate the next steps for replacement or exchange.

5. Product Condition

Products must be returned, where requested, in their original packaging and condition, along with any included accessories or items.

6. Contact Us

Email: kayacraftayurveda@gmail.com
Phone: +91 9339413134